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Frequently Asked Questions

40 Day Trial

How does the 40+40 sleep trial work?

Simply try one of our beds or mattresses for up to 40 nights and if it isn't right for you contact us. We will then arrange for a refund or a replacement, your choice. You will then have up to 40 days in which to choose a suitable free exchange or return date for our delivery chaps to attend your home. Our priority is your comfort and convenience. That's quality. That's Warren Evans.

How long does it take to receive my refund if I return my mattress in the 40+40 Night Sleep Trial?

Refunds are processed automatically back to the same card you used to make your purchase. We initiate your refunds once the mattress has been collected and inspected, and it takes between 5 to 10 business days for funds to appear on your statement. 

Delivery + free recycling of your old bed & matt

Any problems during my delivery today?

Contact Warren Evans immediately on 020 3927 7777. We take your satisfaction very seriously and we know how stressful a failed delivery can be, so just give us a call. We are waiting to assist you when you need it, 12 hours a day, seven days a week

Which courier do you use for mattress delivery?

We manage an in-house delivery team.

Which courier do you use for protectors and toppers delivery?

We use Royal Mail and Parcel2Go to deliver smaller items to your door if they are ordered without larger products. If they are ordered with beds or mattresses, they will be delivered with those good

Are deliveries and recycling old beds & mattresses free?

Deliveries are free to most areas. Whenever we deliver, assembly and taking away of like for like replacement of old beds and mattresses for recycling is free. If you are substantially further away from us but still with-in our catchment areas for deliveries, our website will offer you delivery for a small premium. Just type in your postcode under the delivery section for more information. Assembly and recycling services remain free even on long distance deliveries.

Can I choose a specific delivery date? 

Absolutely! We know how busy your life is and how important your plans are. Our website clearly highlights how quickly we can deliver your beds & mattresses, and you can select a guaranteed delivery date during checkout.

Do I need to wait in all day?

You need to be available between 7am and 5pm on the day that is nominated for delivery at the point of ordering your bed, but our delivery team Will inform you the evening before delivery of a smaller 3 hour window of time that you will need to be available at home on the following day. 

Can I choose a specific delivery time?

You may give us a preferential time of day, we will do our best to fit in with that, but we absolutely cannot guarantee it by any means. Your flexibility to being available within any three hour period of the delivery date will possibly be required.

Can I change my delivery date?

 You can change your delivery date with ease up to 2 weekdays before delivery. Sustainability is a key consideration at Warren Evans so we work hard to reduce the carbon footprint of our delivery journeys. Changes within 48 hours of delivery impact this careful planning process and lead to energy waste and unnecessary pollution. Of course changes still will happen, so just let us know ASAP so we can do our best to minimise the impact, no charge.

When do I find out my timeslot?

We will send you an email and/or a text with a fixed 3-hour delivery timeslot the day before your delivery.

Can I change my timeslot ?

No not very easy to do, we would try but it's unlikely. It would possibly mean a delivery needing to be rearrange for a later date, no charge. Please make sure you are flexible on the day of delivery.

We plan your delivery slot based on your relative location, size of order and other deliveries on the same van. The software we employ optimizes fuel efficiency and time, in order to reduce energy waste and pollution. It is this optimization and efficiency of scale that allow us to offer your delivery for free without inflating the cost of your new goods from us. It is also a green and a sustainable practice.

What communications will I receive on the day of delivery?

We know have important communication is to ensure a successful delivery. Our team will call you within the hour before delivery and discuss specific requirements that you might have. We use GPS to navigate as well as track our vans, so we are able to give reasonably accurate estimates of arrival when they are nearby, and you can view our teams progress via their tracking page (link available on all their communications with you).

Do I need to be home for the day of delivery?

You or your appointed adult representative needs to be there please. Our delivery team will help you to inspect the products and make sure that you are happy with the products, where they are placed and their service before they leave. It is a contactless delivery for health and safety.

Can you leave the items outside my home?

On many occasions we can do this, please call us for details.

Do I need to keep the packaging?

Not unless you want to. Our delivery team will unwrap your goods and reuse or recycle the packaging. At Warren Evans sustainability is a core value. We first try to reuse materials and packaging, and only when that is not possible, we recycle. Please note: if you have more than one mattress you may wish to not un-wrap more than one mattress until you have followed the 40 Night multiple mattress trail step restrictions.

What happens if I missed my delivery?

You get a second-attempt delivery. There will be no charge for a successful second-attempt delivery. However, if you miss a delivery for a second time, we reserve the right to cancel the order and/or deduct reasonable costs from your refund or credit to cover the costs of unnecessary handling, fuel and environmental impact. It's important for us to exercise discretion and provide good service while keeping in mind the environmental and the financial impact of and to our business.  Please see our Terms for details.

Returns & Refunds

Can I exchange the mattress?

Absolutely! You can exchange your mattress under the 40+40 night sleep trial. Simply contact us within 40 days of your delivery and we will work with you to understand what the best alternative is to improve your sleep OR flat out give you a refund, your choice. You can find full details by going to our delivery returns and mattress trial section.

What is the returns process?

Warren Evans is widely known for its simple, honest and transparent returns. Simply contact us via my account section on our website within 40 days of your delivery to set up a convenient date for a collection. Please use the bag said it was originally wrapped in, wrap the mattress for our delivery men to collect, for free. We are happy to work with you to make sure that the collection or exchange of your mattress happens within the next 40 days, and as much as possible is a date that minimises any negative impact on you. Once we collect your mattress (if you have chosen not to exchange it for a different mattress of ours), we will issue a refund.

You can find full details by going to our delivery returns and mattress trial section.

Do I have to pay for the return?

Your return is priced the same way our deliveries are, in the main they are free unless you live at the father edges of our deliveries boundry - which holds a small subsidy charge. 

 

Recycling Services

Can you take away my old mattress and/or bed ?

We do provide a free environmental disposal service for unwanted beds and mattresses which we will have recycled -  free of charge, provided it is a like for like change for a new product from us i.e. a new bed in , old one out for recycling. new mattress in, old mattress out for recycling. Please inform us if you wish to use this service at the point of placing your order, you will see the options as you order and this will help us plan our delivery routes to be more efficient so that we can maintain this excellent service.

delivery later on.

Help and Advice

Narrow staircase. Will my mattresses fit up the stairs? What is a Zip and Link?

Narrow staircase? Had trouble delivering large items in the past? Don’t despair! You definitely don’t need to settle for a flimsy mattress in a box. We take pride in our craft and have been delivering mattresses for a very long time. We use a specialist company that specializes in two-man delivery to your room of choice. Their trained team will walk through your house to ensure it’s all safe to proceed without damaging your house. 

If you ordered a super king size mattress and you still have some doubts about access, give us a call on 020 3927 7777 and let us ease your mind. Our trained team will ask relevant questions and provide practical advice on getting the mattress to where it needs to be. 

Where access is so severely affected (loft bedrooms, spiral stair cases, etc) you may choose to have your super king size mattress delivered as a Zip & Link. This bespoke solution has many advantages and will most certainly fit where a full-size mattress failed. This may be particularly important for customers buying mattresses containing higher spring counts as they are progressively thicker and heavier. 

It’s worth pointing out that Zip & Link mattresses can be easier to maintain in the long term, and as a result can often last longer than their full-size cousins. They are also much easier to move without specialist assistance if you plan on relocating in the near future.

How often should I change my mattress?

Asking this question is akin to asking how often one should change their car. The time to change a mattress is when it’s no longer comfortable. Whether this is due to a change in your lifestyle; physiological changes in your body, medical conditions or injuries; hygiene and accidental damage; or if you can invest more into your sleep and want an upgrade, you will know exactly when it is time to replace it. Plain and simple. 

How do I make my mattress last longer?

By investing in a better mattress (in which is double sided) and following the simple advice below you will sleep better for longer, get more value from your mattress, and reduce your carbon footprint by saving the environment from unnecessary waste.

  1. Invest in the best mattress you can buy at the time. You can’t spend what you don’t have, but a double sided properly made mattress is something you should invest in like as it will significantly impact you day to day well-being.
  2. Always purchase a mattress protector (or two) to mitigate most of the accidental wear and tear and promote better hygiene. It’s great to have a spare for when you need to wash one, you can instantly protect your mattress with the other.
  3. Consider a mattress topper. These are great at the beginning of the mattress lifecycle as they mitigate a lot of wear and tear, and any possible issues with uneven settlement of fillers inside the mattress itself as it is bedding in.
  4. Always adhere to the manufacturer’s mattress maintenance instructions, and if there isn’t any, use common sense. You can flip and rotate a double-sided mattress periodically to significantly extend its lifespan.

Are your products sustainable and do you recycle? 

Recycling waste is very important, but it is not a true solution to our planet’s environmental crisis; it’s more of a crutch. Equally, substituting plastics with biodegradable plant-based materials is not sustainable as it diverts from food production and with our massively growing world population, you don’t want to make a decision between a disposable paper cup and dinner. Building good products that last and then re-using them is currently our simplest and best way forward. As an ethical manufacturer we founded our business on this philosophy and continually work with our suppliers and distribution network to ensure we all exercise our corporate and social responsibility. For example, our supplier of Egyptian cotton fabric is extremely environmentally friendly in their production process. We build mattresses that last longer and use efficient planning to avoid waste. Mattresses that come back as part of the trial and are in good condition can also be donated to the needy to help give back to the community. Our delivery routes are planned very carefully by our delivery partner and built to ensure as little energy loss and pollution as possible. Goods are all made here in the UK and most all of our fillers are supplied locally, which means they are produced to the highest ethical standards. We use recycled products wherever possible within the mattress, i.e. the steel spring units, polyester pad in our entry level mattresses, and we reuse any recycling plastic any packaging that comes our way. As a last resort, we recycle what’s left using responsible service providers. 

Overheating at night? 

If you can get your hands on a mattress using wool fillers, it will greatly improve your sleep. Wool is a fantastic material for regulating body temperature. If changing your mattress is not an option, make sure you are using a wool topper and cotton sheets. Also look into the tog count on your duvet. Use a lighter summer duvet if you get too hot and switch with seasons as needed. Aside from using appropriate breathable materials for your bedding, try not to eat for a couple hours before going to sleep, make sure you hydrate more during the day, open the window or consider using a fan.

Looking for an old Warren Evans Mattress design?

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...a perfect sleep for everyone

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