Review originally posted on Google

From start to finish — everything about ordering an organic mattress and dealing with Sleep — Warren Evans customer service and their delivery team was so professional, gracious, and supportive in every way possible! Every member of their team I spoke to was very informative, knowledgeable and listened to my mattress needs! The delivery team kept me informed about their location, they arrived on time [and they were] very polite, cheerful, quick, and professional. They did everything to ensure that my mattress was placed exactly how and where I wanted it! They removed and cleared all the packaging and took my old mattress, too! Prior to delivery the customer service team actively made sure that nothing would hinder either delivery or arrival of my new mattress by asking me a set of questions about the space, etc. They guaranteed me that they would deliver my mattress on the given date and time no matter what! Now that’s reassurance! I’ve had my new organic mattress for about 2 months now and I simply love it! It’s everything I dreamt it would be — organic materials, hug and comfortable! I'm so glad that I found Warren Evans online! I would recommend Warren Evans mattresses to family members and friends!

Review originally posted on Google

Warren Evans have been amazing from start to finish. They welcomed us into their workshop to test the beds and mattresses, which were not only beautifully made and designed, but also so comfortable. We spoke to two main members of staff, Chris and Justin, who were just totally amazing human beings. They made our experience so wonderful by firstly being human, kind, considerate, knowledgeable, and super understanding of our situation, which I won’t bore you with. We bought a beautiful velvet finish ottoman bed which was successfully delivered and expertly put together in our home. The bed is beautiful and the mattress is so comfortable – my wife and I have both slept soundly since it arrived. We will never go anywhere else for a bed now. For both frame and mattress! We treated ourselves to our dream bed after 8 years of sleeping on a very uncomfortable bed. We’ve now had the best night's sleep in 8 years over and over again. Amazing. Thank you Warren Evans and thank you Chris and Justin for making the process of buying our lovely bed seamless and easy.

Review originally posted on Google

Everyone at Warren Evans really is lovely — from sales, to customer service, to the delivery team. Having used Warren Evans for my last mattress purchase about six years ago, I felt confident using them again when I needed to upgrade to a larger size this year. And they really delivered. Helpful, friendly advice, transparency about their sustainability credentials and recycling process (something that was very important to me), and smooth delivery. But the thing that really sets them apart is the after-sales support. I didn't bond with my mattress right away and they did everything they could to help me decide if it was the right one for me, including arranging to take it back when I thought it wasn't. Turns out I was being a bit impatient and, three weeks in, I absolutely love it. I'm just glad they gave me the time and support to find that out for myself and feel assured I'd made the right decision. I would definitely recommend them — you don't get many retailers who go the extra mile that they do.

Review originally posted on Google

Recently bought a bed for my Dad who lives in a dementia care home. The staff at the home were very impressed with your delivery team and I greatly appreciated all the pre-delivery care I received: - phone support, advice and expertise as I made the purchase with precise requirements for height and safety - double-checking details of order and delivery the following day - fitting the delivery time around quiet(er) times of day at the home - advance notice of arrival at the care home on the day by delivery team to both me and the home - confirmation back to me when the job was complete Very impressive! I've had one of your 'Sunday' beds for 15 years now and it's as good/strong as it was when it first arrived. It has survived being taken apart, moved and reassembled twice since then also. You make excellent beds and you provide excellent customer service, thank you very much to the whole team!

Review originally posted on Google

A five star product and service. Mattress is extremely well made and bought to ease back pains. Mattress has done this and exceeded our expectations. First class service. Warren Evans checked and double checked my order calling to see why I ordered a zip and link mattress and when I explained I was worried about staircase and bend round a tight corner, Warren Evans offered to deliver zip and link mattress and regular mattress. I kept the regular mattress and refund of the difference was made quickly. You will not find a more professional service or find a mattress made to such a superior specification. Delivery staff were polite and in and out before I could offer a cuppa. All packaging and old mattress were removed. I can thoroughly recommend this company's service and their product.

Review originally posted on Google

Excellent service from Warren Evans. Although we weren't able to physically try the mattress before we purchased, staff were so helpful with video calls and advice about whether the mattress would fit our existing bed frame and how the 40-night guarantee worked, that we were confident with our choice. Having made an initial enquiry during a sale period, the price was honoured even though the sale had finished when we made the purchase. Sale was quickly confirmed, delivery promptly arranged and the team who made the delivery were brilliant. And not to mention the mattress (Organic 6000) which is delightful – super comfy but with just the right level of support. Can't fault the product or the service. Thanks so much for improving my sleep!

Review originally posted on Google

I recently bought a Classic Windsor pocket spring in super king and I'm so super happy with it! No animal derived materials are used for it and it's very firm, but very comfortable. It took us few days to adjust to the firmness – you are not sinking into it like on other mattresses, but the support it’s amazing. We now really love it. As usual the service has been amazing (we had bought a bed frame in 2009 which is, by the way, untouched by time!), friendly, and efficient. We had to postpone the delivery twice because of unforeseen lengthening to some house works, but the team was always very accommodating. I can't recommend this company enough – their products are properly done and made to last and their service quick and impeccable.

Review originally posted on Google

Simply outstanding service! A rare and very welcome exception these days! Excellent right from the virtual visit to showroom, helpful advice, product info, and support from the staff — including Warren himself — and through to the most courteous and careful delivery/assembly crew we've ever known. We first had the Organic 6000 mattress but after a few weeks we decided it was a bit too firm for our ageing bones. No problem, thanks to the 40-night free trial! True to their word, a couple of weeks later Warren Evans delivered a medium firm replacement mattress without any quibble at all! Lovely comfortable mattress and simply great customer service. Absolutely no hesitation recommending Warren Evans Beds.

Review originally posted on Google

Simply outstanding service! A rare and very welcome exception these days! Excellent right from the virtual visit to showroom, helpful advice, product info, and support from the staff — including Warren himself — and through to the most courteous and careful delivery/assembly crew we've ever known. We first had the Organic 6000 mattress but after a few weeks we decided it was a bit too firm for our ageing bones. No problem, thanks to the 40-night free trial! True to their word, a couple of weeks later Warren Evans delivered a medium firm replacement mattress without any quibble at all! Lovely comfortable mattress and simply great customer service. Absolutely no hesitation recommending Warren Evans Beds.

Review originally posted on Google

I'm lying on my new Organic 5000 mattress as I write this and it's SO comfortable! It's the most I've ever spent on a mattress but you can feel it in the quality and comfort, so I have no regrets. With a baby and a preschooler, I was motivated to find a mattress free from fire retardant chemicals. I had tried an organic mattress from another company but I didn't find it comfortable enough to justify the cost of it. So glad I found this Warren Evans one! The customer service has been brilliant too. I had a helpful video call with a friendly member of the sales staff who went through the mattresses with me so I could find the right one. Delivery was prompt and smooth. No complaints. Highly recommend!

Review originally posted on Google

We purchased our beautiful bed frame and mattress from Warren Evans two years ago and have been very pleased with the look, feel, and comfort of all the different components. We did recently have an issue with one side of the headboard becoming detached from the mounting but we were delighted with the response from the Warren Evans team. They communicated clearly and quickly with us regarding the nature of the issue and then sent a team with a new headboard to rectify the problem. I would definitely buy from them again and wouldn't hesitate to recommend this company. I don't have such high praise for all of the people I purchase from!

Review originally posted on Google

Warren Evans beds, mattresses, and furniture are of supreme high quality that have lasted in my house for many years. The mattress is still going strong even after 6 years of use. Most importantly, their customer service is brilliant. The whole team are always approachable, patient, and happy to help you any time whether it be buying a product or having difficulties. I couldn't dismantle the bed as I had to move it in the loft room and the Warren Evans team talked me through the process, explained to me everything in detail, and sent me a video while being polite and helpful throughout the whole process. Keep up the good work!

Review originally posted on Google

Could not recommend these guys enough. Choosing your bed on their website was so easy — there are so many options to choose from, which is rare. The delivery was fantastic. I really wasn't expecting the two men who delivered the bed to put it up, and put the mattress up too. The two men did a very good job. Usually my husband would have tightened the bolts and screws again himself but he said he didn't need to. The bed itself is very sturdy; the wood is very good quality and clearly hard and solid. The colour is wonderful and doesn't look cheap at all. Although the bed was expensive, it's worth it.

Review originally posted on Google

Quality! Quality product. Quality service. Quality delivery. This is our 3rd WE purchase, one on behalf of a very discerning parent (!), and we’re as impressed today as we were 12 years ago. You don’t have to worry about a lack of showroom to test the product — the guarantees cover any worries you may have. But, knowing the quality of the product — handmade — we weren’t concerned about placing our order without testing it first. Delivery is amazingly quick, customer service to check your order is unrivalled, and the delivery guys so very courteous and helpful. WE just gets everything right!

Review originally posted on Google

I've just taken delivery of my new Warren Evans bed frame. I was replacing my double bed with a king size and this was my second purchase from them. I bought the double ten years ago and I thought not having showrooms anymore would be an issue, but the online shopping was really easy. Someone called me after my order was placed to run through and check it was all OK and ten days later the bed has been delivered and assembled. The delivery guys were friendly, quick, and super tidy and the bed looks fabulous. Cannot recommend enough!

Review originally posted on Google

I ordered quite a lot of furniture from Warren Evans about five years ago. Not only has the furniture been great and is still in brilliant condition, but every time I need help, the team is there to provide it. I asked for some wood stain today to refresh a patch of wood on my headboard that has worn due to my partner resting his head against it, and they were able to provide exactly what I needed. I emailed and they replied quickly. The product is already on its way to me. That’s great service and I really appreciate it.

Review originally posted on Google

The bed was delivered on time and assembled quickly and efficiently by the delivery guys, who were very helpful. True to the company promise of a 40-night trial period with return or refund, I was able to exchange the headboard I had originally chosen as it didn't look quite right in situ. Response to my email request and a date for delivery of the new headboard was offered within a day by Merve. Excellent customer service and well-made high quality products means I would definitely recommend Warren Evans.

Review originally posted on Google

Lovely bed arrived on stated time and put together by lovely delivery men who were really friendly. I can't recommend this company enough — it's the second bed we have purchased. We live in Norfolk, which they delivered from London. I'm very impressed and I know the bed is solid as our previous one we have had a few years now . So solid and heavy you will not be able to just move it around — it takes two and is very heavy. But that's why it's a great bed, because you know it will stand the test of time.

Review originally posted on Google

I bought two beds/mattresses from this company back in 2002 and both have been very comfortable and lasted extremely well. I am now renting out a room, so replacing one of them. The service I received was absolutely fantastic. All my dealings with the staff were friendly and efficient and the guys that bring the beds and build them did a great job, without fuss. I highly recommend the quality of the product. [Also] the ethos of the company is both rare and refreshing.

Review originally posted on Google

Warren Evans are brilliant – I can't recommend them enough. Somehow I made a mistake while ordering and my new bed had a headboard far bigger than there was room for. They were so helpful – helped me confidently choose the right one and [amended the order] with the right one for no extra fee (in fact, there was a partial refund as the right bed was a little bit cheaper!). The bed and mattress are so comfortable. I also like the fact that they are locally made.

Excellent customer care, advice, and support throughout the buying process. So nice to deal with real people who genuinely are interested in providing the best product for your family needs. I thought I had chosen the right type of mattress, but was contacted by a Warren Evans employee who gave me advice on what would be more appropriate for my son's growing body! So glad I found them! I will be back for more mattresses in the future.

Review originally posted on Google

I am really satisfied with the bed (my second from them) from Warren Evans. At every point the service was spot on and helpful. [...] Each time I spoke with one of their colleagues on the phone they were always personable and lovely. [...] As mentioned, this is my second bed from WE (over a period of many many years!) and I can't fault them for service or products. Love my WE bed & mattress and, for me, it's money well spent.

Review originally posted on Google

I'm impressed by how welcoming and approaching a person as Gul can be. She is an excellent professional and that needs to be acknowledged. She guided me and my mother and helped us find mattresses for her and me. I'm not gonna lie, the mattresses are an "object" and they are what you pay for, but what matters to me is to find the best person who can actually represent the product/company and speak instead of it. Thank you, Gul.

Review originally posted on Google

I'd bought my bed & old mattress many years ago from Warren Evans and when time to renew mattress [came, I] revisited Warren Evans. Ordering was easily made by a very helpful contact. Delivery arrived within the "window" given by helpful, courteous guys who took care taking up the stairs and the removal of any packaging/old mattress. Hey presto, all within 10 mins. I'm very happy with my new mattress.

Review originally posted on Google

Highly recommend this company. My bed arrived today, which is stunning. But the customer service all the way through was what set them apart. I chatted to the team before buying the bed as I had some nervousness about it fitting upstairs and they couldn’t have been more helpful. The team that delivered it today were also brilliant, setting the whole thing up for us. Thank you, Warren Evans team!

Review originally posted on Google

Full marks to Gul, and her manager, at Warren Evans for really pulling out all the stops to get two beds to me in a matter of days. Impeccable service, and really good quality beds. Gul was patient in guiding me towards what I wanted and in assisting with a courier service, due to our urgency of our need. Thank you very much indeed. Thrilled with the beds and very impressed by the service.

Review originally posted on Google

I can't speak highly enough of Warren Evans. Having just moved and wasted a complete day in physical shops who quoted a 10 week delivery time beds that were "in stock", I found exactly what I wanted online at a better price and with delivery in a few days. Quality is excellent and the drivers even put the bed together for free when they delivered. Excellent on all counts.

Review originally posted on Google

Incredibly comfy mattress (but I knew this, these were replacements after 15 years of use of my last Warren Evans mattresses). Great customer service – I ordered wrong size mattress, realised on the morning of delivery, company changed the order size, rearranged delivery at next available slot. [They] went that extra mile.

Review originally posted on Google

The customer service was fantastic -- quick, efficient, and successfully identified the mattress and recommended some different options from their current range. This allowed me to make a decision that suited my budget and choose a mattress I'm confident I'll love. [...] Very pleased overall and would highly recommend!

Review originally posted on Google

I had a super experience at the warehouse, with a chance to try out all the beds/mattresses, no rush, and every question answered and fully explained by Merve. I appreciate all the details of the terms of the sale. Looking forward to getting the bed and the 40 day try out period is reassuring. So far, excellent!

Review originally posted on Google

Very helpful team. Delivery was simple. I’m so happy with my mattress it’s an absolute dream. So comfortable and well made. And cool to sleep with the air pockets. I’m over the moon about it Thank you everyone at Warren Evans for making my purchase a pleasurable experience. Top quality product. Great company.

Review originally posted on Google

I purchased a Cotton 1500 Siena pocket in single. Great quality, mid to firm mattress. I have purchased all my mattresses from WE and bedroom furniture. Great quality at a very good price. Service is 5 star, from shop assistants (this is when WE had shops), online staff, and delivery staff. Highly recommend.

Review originally posted on Google

I bought the Cotton 1000 mattress. Very pleased with my purchase. The mattress is firm and really comfortable. Delivery was stress free with a representative calling me to confirm delivery date and time. I also have a bed frame from them which has lasted many years. I can highly recommend Warren Evans.

Review originally posted on Google

Excellent help from Warren Evans. Could not have been better. The sales assistant was knowledgeable and able to give such good advice. I trust their beds -- the quality is excellent and the after sales is excellent. Delivery efficient with lots of contact. Very happy with my purchase. Highly recommend.

Review originally posted on Google

I emailed Warren Evans to ask if they had an instruction booklet to disassemble/reassemble a bunk bed bought 10 years ago. They were very helpful and went to a good deal of trouble, even sending a hand-drawn diagram to supplement the printed instructions. Excellent beds and excellent customer service!

Review originally posted on Google

We had a king size bed delivered and erected by two gentleman. They provided excellent service and were so courteous. We are very pleased with our bed, which is well made, and we wouldn’t hesitate to recommend you to our family and friends. My son recommended us to you in the first place.

Review originally posted on Google

Marcin, our sales assistant, was super patient and helpful with our new purchase of our much needed king size bed. From the offering of coffee to really understanding our needs, he made the whole experience awesome. Cant wait to see our new mattress on December 13th. Thanks, Marcin!

Review originally posted on Google

I’ve been ordering furniture from Warren Evans for a number of years. They provide an incredible customer service; everyone is very friendly and helpful. Delivery is always on time and the product is of great quality. Thank you to the whole team. I would recommend them to others.

Review originally posted on Google

We were so pleased to discover that our favourite bed shop was trading online – we'd bought all of our previous beds, over a period of 30 years, from it. This time, too, the service was excellent, and we're very happy with the bed and mattress. Five star service and product!

Review originally posted on Google

Great customer service. The video appointment worked extremely well to help "test" the mattress types before purchasing. Team has also been responding promptly to my online queries and helped me make up my mind on which mattress to order. Very excited about my new mattress.

Review originally posted on Google

Very good service from start to finish. We couldn't place our order during the sale as our house purchase was held up, but Warren Evans held the sale price for us. Delivery was efficient and helpful, and the bed was put together very quickly. Would really recommend them.

Review originally posted on Google

I'm really pleased with the bed and furniture I purchased. I had excellent customer service from Justin who went the extra mile to ensure I was able to place an order and have everything delivered despite being outside of their usual delivery area. Highly recommended!

Review originally posted on Review originally posted on Google

We are over the moon with our two new mattresses! I have back issues and I can honestly say I've had best nights sleep since getting a Warren Evans mattress. The guys who delivered our mattresses were brilliant and careful with everything. WE WILL BE BACK! Thanks!!!

Review originally posted on Google

5 stars – I have been very impressed with the ease and speed of Warren Evans. Their sales representative was helpful and responsive and the free installation was made very easy for me. I am also very pleased with the bed itself and would use Warren Evans in future.

Review originally posted on Google

Really fantastic service – called me to ensure delivery details were correct a week in advance. The Friday before delivery was expected there was a small issue with the delivery, called me straight away, was sorted within 10 minutes. Fantastic customer service.

Review originally posted on Google

A very pleasant experience with a company who offer a very personal service. They were entirely knowledgeable about their products and offered good advice. My mattress was delivered within four days and I am delighted with its quality and comfort.

Review originally posted on Google

One of the nicest and most efficient companies to deal with. Excellent products, really helpful customer service and support – nothing was too much trouble. Excellent communication all through the ordering/delivery process. 100% would buy again!

Review originally posted on Google

Great experience! I had a video call with Gul. She sent me samples and they arrived the next day. She also kept me well informed and sent me over quotes. By Monday, I was able to make my order! Simple, fast, and efficient! Thanks.

Review originally posted on Google

We love our Warren Evans bed and their customer service team are amazing. We accidentally ordered the wrong legs for our bed – completely our fault – and the aftersales team were so helpful and quick to sort new ones for us.

Review originally posted on Google

The guys who delivered my bed were nothing but professional, hard-working and polite. This is my third Warren Evans bed and I could not promote them enough! Thanks to the delivery staff and the quality of the furniture.

Review originally posted on Google

Helpful and pleasant service via video call. Questions that could not be answered during the call were followed up with a response by email. Probably better attention/service than one might get if in an actual shop.

Review originally posted on Google

Wonderful personalised service. I was so pleased to find that the Warren Evans firm was back in business. I have been very happy with my purchase 8+ years ago and so delighted to be able to replace the mattress.

Review originally posted on Google

The bed was delivered on time and efficiently by your two very cheerful delivery men, who took away the old mattress. We have since enjoyed a much improved night's sleep on our new mattress. Thank you very much.

Review originally posted on Google

I contacted Warren Evans to ask for some spare bolts for a frame I bought over a decade ago. Merve was extremely helpful and was able to get the spare parts sent to me. A truly amazing customer service!

Review originally posted on Google

I am so happy with Warren Evans. From the order system, to the delivery, and the product is superb. Great workmanship. The company go above and beyond the call of their duty. Thank you, Warren Evans.

Review originally posted on Google

Fabulous product. It was the only reasonably priced mattress made of natural materials I could find for my son. Service was personal and friendly. I have already recommended the mattress many times.

Review originally posted on Google

Terrific. Delighted with our purchase — the bed is comfortable and so beautiful. The order and delivery process was really smooth too; communication throughout was great. Highly recommended!

Review originally posted on Google

Fabulous service and fabulous beds, too. I have made a series of bad bed purchases over the years, so I was delighted to discover Warren Evans. Special thanks to Dia for her help and advice.

Review originally posted on Google

Absolutely wonderful service. So helpful, lovely, and super responsive! And the product is pretty fabulous as well. Would recommend to anyone in the market for a mattress and bed.

Review originally posted on Google

My daughter now has a beautiful bed with a very comfy mattress and the customer service was excellent. I’m so glad I bought a bed from Warren Evans and would recommend them 100%.

Review originally posted on Google

Great service, really efficient, with follow-up calls to confirm product order. Lovely bed frame, delivered and assembled by two experienced people. Would highly recommend.

Review originally posted on Google

I am an old customer of Warren Evans that continues to use beds and mattresses bought in the past. Excellent help in guiding a purchase of the latest choice of mattresses.

Review originally posted on Google

The customer service was great, product availability was good, bed delivered within 10 days, and old mattresses taken away. All painless. More importantly, I love my bed.

I bought three beds five years ago and they’ve been amazing. I now need to take them down because I’m moving and I've had fabulous customer service on how to do this.

Review originally posted on Google

Really helpful about updating the order and the delivery guys were fantastic. [They were] very professional and took a lot of care getting the mattress upstairs.

Review originally posted on Google

The customers service was very efficient and were very accommodating to my needs. Not been disappointed in nearly a decade from purchasing from Warren Evans.

Review originally posted on Google

You guys are all stars. [...] The service I have received has been excellent and this will stay with me for future recommendations to my friends and family.

Review originally posted on Google

Super helpful and very good price. I needed a bed frame quickly, the team 'made it happen'. They delivered, assembled and left. Excellent service -- thanks!

Review originally posted on Google

A pleasure to deal with this company; real people at the end of the phone; polite and considerate delivery men. Excellent product and first class service.

Review originally posted on Google

Great customer service. The video call was really helpful to see the products. Also, they took the time to listen to our needs and didn't try to oversell.

Review originally posted on Google

We bought our super king bed and mattress from Warren Evans a few years ago and the service was fantastic then as is the quality of the product.

Review originally posted on Google

The mattress is very comfortable [...] and the delivery men did an amazing job of getting it round a tight corner without any damage. Top marks.

Review originally posted on Google

Incredible customer service. The best I have come across ever in the UK! Nothing is too much trouble. Wonderful guidance and advice.

Review originally posted on Google

Impeccable service from start to finish. [...] The fact that this is a family company shines through in every facet.

Review originally posted on Google

A very good non hard sell approach with good quality goods. The smallest company ahead of the largest corporations.

Excellent service and communications from Gul (Warren Evans sales team). Smooth, hassle-free experience.

Review originally posted on Google

Quality beds and mattress delivered and assembled by careful and professional staff. Highly recommended.

Review originally posted on Google

Gul's service has been absolutely incredible from beginning to the end. I'm a very satisfied customer.

Review originally posted on Google

We would always recommend Warren Evans for quality of care, prompt responses and willingness to help.

Review originally posted on Google

Unbelievably comfortable mattresses and excellent customer service. Highly recommended!

Review originally posted on Google

Lovely company to deal with at every level. Great customer care and quality products.

Review originally posted on Google

Lovely company to deal with. Great service and quality products made by them.

Review originally posted on Google

Really helpful sales staff and a very comfortable mattress at a great price.

Review originally posted on Google

Great service. Dia was really helpful in advising on frames and mattresses.

Review originally posted on Google

Brilliant bed & excellent service. Third bed purchased with WE.

Review originally posted on Google

Excellent virtual assistance and very easy to use website.

Review originally posted on Google

Perfect customer service — Harmeet helped us out so much!

Review originally posted on Google

Perfect customer service — Harmeet helped us out so much!

Review originally posted on Google

Excellent service. Comfortable mattress. Good value.

Review originally posted on Google

Excellent service from this company. Very helpful.

Review originally posted on Google

Great bed, reliable delivery, and great service.

Review originally posted on Google

Excellent service and product. Highly recommend.

Review originally posted on Google

Thank you for my 5-star mattress. I love it!

Review originally posted on Google

Fantastic quality product and service.

Review originally posted on Google

Good friendly service and delivery.

Review originally posted on Google

Good quality and service!!