Review originally posted on Trustpilot

We have used Warren Evans on three occasions and have always been happy with both the service and the product. Communication was excellent and they were very helpful with sorting out a courier to deliver our mattress. The mattress we bought is excellent quality and very, very comfortable.

Review originally posted on Google

A truly fantastic experience from beginning to end. I had a very thorough consultation with one of the sleep advisors, who was amazing and very responsive and made note of customisations that I wanted to make to the frame. The frame was delivered on time and I was kept in the loop with regular updates throughout. The delivery/assembly technicians were wonderful and so respectful of my no-shoes-indoors policy; they assembled the frame with due care and were a pleasure to speak to. The frame itself — beautifully sanded, stained and lacquered — is very sturdy and I rest well knowing they would honour a 16 year guarantee on all parts of the frame. I can still smell the woody aroma from the frame weeks on and I could not be happier with it! The Warren Evans team have been in touch with me since the delivery and have truly gone above and beyond in delivering a 10/10 star experience.

Review originally posted on Google

Friendly and competent staff on phone and delivery. Very happy with bed frame and mattress.

Review originally posted on Google

Great service, super helpful, and great at keeping me informed on delivery day. Also love the bed and love the mattress. Couldn't be happier.

Review originally posted on Google

Super products, super helpful, easy to do business with. From starting with a chat enquiry to email and then phoning to help me, this has been such an easy decision to buy from Warren Evans. Looking forward to a good night's sleep!

Review originally posted on Google

Great family-run business with attentive care. Small range but broad enough to find what you wish. Sturdy bed and awesome mattress. Not inexpensive but worth every penny.

Review originally posted on Google

Super. I bought a bed and mattress after trying them on at the Warren Evans's showroom. It was easy to call up and let the staff know that we were coming and once we were there they were incredibly helpful with explaining all the mattresses and different options.

Review originally posted on Trustpilot

We visited the showroom near Bounds Green and were able to see and try out each of the mattresses available. Excellent customer service from the sleep advisor, who looked after us really well — first by taking the trouble to find out what we were after and then taking us through the options available carefully and taking note of any questions we had. They also had several useful tips on what to consider as we tried out the mattresses and gave us plenty of time/space to make our own minds up. This was complimented by the crew who delivered our new mattress. They were prompt, professional, and respectful of our home throughout. They were also very efficient and quick. Great experience all round. Would definitely recommend.

Review originally posted on Google

I love what Warren Evans stands for — a no-brainer to make you my first port of call when I needed a new bed. Thanks so much for the friendly service.

Review originally posted on Google

I have now bought two Cotton 1500 mattresses from Warren Evans; both stunningly comfortable. Delivery impeccable for timing and communication; the mattresses had to be fitted into two different complicated spaces and the two crews could not have been more professional. Recycled an old mattress with no fuss. Outstanding.

Review originally posted on Google

Not only a great bed, but really great customer service. The hassle-free shopping experience was much appreciated. We were able to browse beds at our own pace and the staff were on hand to answer questions. There was no hard sell. There didn’t need to be — the product quality spoke for itself. We love our bed and super comfy mattress. We ordered the wrong size legs — no problem, someone came to exchange them swiftly and efficiently. Very reliable company, good value, and top quality beds. We would thoroughly recommend Warren Evans.

Review originally posted on Google

This is the second bed we've purchased from Warren Evans. The first oak bed we bought from them is 14 years old — still in perfect condition! Impressive quality of the bed. I must say, I am extremely satisfied with both the product and the delivery service. They have a wide range of options to suit various preferences and budgets. I found the perfect bed that matched my style and provided the comfort I was looking for. The ordering process was straightforward, and the customer support team was helpful and responsive. The delivery was scheduled within a convenient time frame for me, and the delivery team was punctual and courteous. They handled the bed with care during transportation and installation, making sure everything was set up perfectly. They have also removed the old frame free of charge. From start to finish, the entire experience was smooth and hassle-free. Overall, I highly recommend Warren Evans to anyone in need of a new bed.

Review originally posted on direct email

As always, I find your products excellent and I've been buying Warren Evans beds for 20 years now. Your staff deserve that word of medicine. They're always courteous and helpful. I will be buying Warren Evans products in the future.

Review originally posted on Trustpilot

Dawid was super helpful and informative at the showroom and ensured we got the perfect bed for us. No selling, just real talk. So refreshing. That set the tone. Every moment of our interactions with Warren Evans was cordial, friendly, helpful, and straightforward. From the showroom to online transactions and communication to the delivery and installation — everything was smooth and pleasant. We tried the bed today and it was even better than we expected. All from a company doing its best to be ethical and sustainable. Couldn't ask for more!

Review originally posted on Trustpilot

Very helpful staff. I really liked being able to choose all the individual elements and styles of the bed frame to meet my own requirements. We visited the showroom but ordered online. The website is easy to navigate.

Review originally posted on Google

We bought a new super king bed and mattress and both the experience and the product were fantastic! We were shown around by a sleep advisor who was super helpful and gave us an informative and non-rushed tour of the options. The delivery was smooth and the team set everything up for us in no time. All in all a great experience, which I'd recommend to anyone.

Review originally posted on Trustpilot

Warren Evans have genuinely gone above and beyond to provide support with my purchase, and as someone with a limited budget and difficulties with communication they have remained respectful and generous throughout and I can’t thank them enough for their time and consideration. The mattresses are well made with good quality materials and no foam which is really important to me in terms of comfort and longevity. The glut of hybrids that have saturated the market are rarely discussed for their impact on health and the planet, but where possible this should be a consideration in any purchase. An all round excellent company.

Review originally posted on Google

I chose the Organic 6000. Very helpful staff on the phone and in store. The mattress is extremely comfortable and supportive both for a small woman and a tall man. Big mattress was hard to get upstairs in town house even after we took some bannisters off in preparation — delivery team could not have been more helpful. All effort worth it for next 10 years of good sleep!

Review originally posted on Google

Completely excellent. First class service in terms of website, ease of ordering, information, customer service, and delivery. Lots of choice of frames and mattresses. The bed frame we chose was put together without any problems by the delivery guys, the rubbish cleared, and the old mattress taken away free of charge. Our new mattress is really comfortable.

Review originally posted on Trustpilot

From first contact to delivery, the ethos is to provide high quality products and service — pre and post sale. A great, knowledgeable team to do business with. I now have a very comfortable, beautiful quality mattress, exactly right for my needs, that will provide the best support for a good sleep! I would and have recommended them to others.

Review originally posted on Google

I came and knew what questions I wanted to ask and got comprehensive answers. Got samples to take home and an email with a link with picture of bed we discussed. The showroom looks very very nice and homey — you can easily imagine how your bed may look like in your room. You can ask any question and all of them are treated seriously. It's a very friendly place, not like you are visiting a shop, but friends who make beds instead. Just how I imagine a local family business. I was very happy about the assembling team as well. Nice men who did their job quickly and didn’t leave a mess.

Review originally posted on Trustpilot

We are delighted with our new Warren Evans bed and mattress, it is the icing on the cake in making our newly decorated bedroom feel like a luxury hotel room. We recently replaced our 16 year old organic latex mattress and broken bed frame with a Warren Evans Space Saving bed and superking zip and link Cotton 1500 mattress, which we topped with a wool mattress topper from Devon Duvets. It is so unbelievably comfortable and we are delighted. We researched beds and mattresses for ages and it took us a couple of years from knowing we needed one to finally making an order as we just couldn't decide what to buy and where from. We really wanted something with natural fibres and loved the fact that Warren Evans offered a cotton mattress. We were equally pleased with the space saver bed frame which has enabled us to fit a superking into our compact bedroom and love the fact that eco friendly dyes and varnishes are used. Overall we feel the bed and mattress is of top notch quality at a competitive price. We put the frame together ourselves which we found easy to do and we really like the fact that if we ever need to move it, we can separate the frame into two parts rather than having to take all the slats off. The staff were really friendly and helpful when we were unsure about exactly which frame design to go for. I totally recommend Warren Evans if you are looking for a new bed. We are so comfortable and the aches and pains we were having from our old bed, which really needed replacing, have completely gone. Now it feels like lying on a cloud and there is nothing we would change about it.

Review originally posted on Trustpilot

I have bought beds and mattresses from Warren Evans for many years and my experience has been entirely consistent throughout — always responsive and keen to help. Recently, for the first time, I needed to exchange a mattress and this was readily understood and arranged. As always, a seamless process, which I appreciated. In our house all the beds and mattresses are from Warren Evans — this is a company I know I can trust to be fair and helpful. In summary: good products; good people.

Review originally posted on Google

I love my bed. The quality and finish is exactly as described on the website. Very supportive team who gave me option to try two different back rests and choose the one I like on the day of the delivery. They were prompt in replying to the queries. Overall, very happy with my product.

Review originally posted on Google

Cannot be more happier than to receive a further mattress made to my special requirements for my son. The mattress is beautiful. I originally had a bed and mattress that Warren Evans made to special measurements, etc., and it has certainly lasted through a house move and stood the test of time. Now was the time though to replace the mattress itself. Wonderful customer service, help, and advice. I am a very happy customer.

Review originally posted on Google

I was very impressed with Warren Evans 18 years ago when I bought my bed and now that I need a replacement mattress, the company remains excellent. A very helpful and knowledgeable assistant talked me through all the options and, when I phoned the next day to check something, an equally helpful person dealt with my questions.

Review originally posted on Trustpilot

A five star service from beginning to end. I discussed my requirements over the phone. On the day of delivery, I was phoned by a member of the delivery team telling they would be with me shortly. Bed assembled and the mattress put on the bed for me; fantastic.

Review originally posted on Google

The arranged delivery was punctual, and the team were very friendly and really knew their stuff — I'm glad I chose to have them take away my old bed frame and mattress for re-cycling, as it meant the whole event was smooth and efficient. The bedroom is transformed by the solid wooden craftsmanship (Camden double bed), and my new mattress (cotton Sienna 1500 pocket spring) is divine!

Review originally posted on Google

The people at Warren Evans are awesome. I had just purchased a new house and bought 2 beds and mattresses. I didn't realise the backlog meant I would be without a bed for a while, but I called them up and explained and they were able to speed up the process so we would have the beds in time. Cannot explain how much I appreciated that, was looking at a sleeping bag for 2 weeks because of my bad timing. Onto the beds, they are simply the best. Sounds cheesy, but the frame is solid and looks great, and the mattress is the most comfortable thing I've ever been on. If I ever need a bed again, I will be contacting Warren Evans.

Review originally posted on Google

We wanted to get a new mattress after the one we bought from their former Clapham showroom finally gave up after 16 years. I only had the invoice description to go on and they knew exactly the right model to replace this. The sale price was a bonus but the online chat with Harold was really helpful, in fact a rare delight in a chat-bot world. I was also really happy to hear it's still a family-run business and, even in a chat, I could sense the pride in their service and product. I look forward to buying another mattress in 2039.

Review originally posted on Trustpilot

Our new bed base is fantastic. Everything from choosing to delivery was silky smooth and the showroom has every option so we could see and try before we bought. Fantastic product and service. The sleep experience is superior than my old bed base. Just changing the frame on our existing mattress. It’s much better.

Review originally posted on Trustpilot

Over the past several years I have made a number of purchases with Warren Evens. Their beds and mattress are fantastic and their support team is wonderful! They are knowledgeable, helpful and friendly. I would highly recommend.

Review originally posted on Google

Highest quality beds for reasonable prices. And exceptional customer service. It's a completely different experience buying from a small family business and you know every purchase matters. In my experience, their beds and mattresses have always been superb and long-lasting.

Review originally posted on Google

All our beds are from Warren Evans. So happy they are back in business. They made my ever growing son a bespoke length/width bed and mattress to fit him. They advised on the right bed for the space, the right mattress for good value/quality, and delivered within a few weeks and put it all together — including felts on the legs so they would not scrape the floor (without being asked). Superb. Recommend highly. Would not shop with another brand to be honest.

Review originally posted on Google

We had a great experience with Warren Evans — really customer focused and all tailored to our needs with a personal consultation. Delivery was quick and easy and, above all, the bed we ordered was exactly how it was described. Lovely company. Cannot recommend them enough!

Review originally posted on Trustpilot

A great buying experience with genuine responsive customer care. Being able to talk to staff before and after any purchase is rare these days, especially when combined with competitive pricing and a quality product. We bought for an additional bedroom, having enjoyed 10 years of comfort from a prior Warren Evans mattress. If you value human interaction which you feel is genuine, positive, and supportive, go with Warren Evans!

Review originally posted on Trustpilot

I was delighted to find that Warren Evans had reopened — I had bought beds and mattresses from them in the past and the quality was fantastic. I love the ethos of this company and how they provide a free recycling service for old beds and mattresses and include delivery and assembly charges in your purchase. For my recent purchase I was served by Gul who was incredibly helpful from my initial phone enquiry through to my showroom visit to choose my bed & mattress. The company have added some great new bed styles & I chose a platform bed with retro legs which was exactly what I was after. Well done Warren Evans!

Review originally posted on Google

My WE mattress is the most comfortable mattress I've ever slept on. Well worth the expense! The team are knowledgable, helpful, and a pleasure to do business with. Thank you.

Review originally posted on Trustpilot

This company is fantastic! 25 years ago we bought a bed and mattress. The bed is still going strong and the mattress was okay even after 25 years, but it was time to change it. The replacement was equally high quality — excellent materials, sustainability, and service as well as full recycling of the old mattress at no charge. Marcin was a pleasure to communicate and deal with and I would not use any other company in the future.

Review originally posted on Google

I bought my first Warren Evans bed in 2002 — still have it. I bought another one for my son who's now 12. They are so well made, robust, and very comfortable. Great service.

Review originally posted on Trustpilot

Fantastic customer service from start to finish, offering bespoke advice for a quality mattress. They went out of their way to help with delivery.

Review originally posted on Google

Excellent customer service with good communication. Solid product.

Review originally posted on Trustpilot

We’ve had Warren Evans mattresses for years and when it was time for another, we went back to the showroom. Dawid, our salesperson, was very low pressure and explained our options clearly. We tested out a few and left knowing we had picked the right product. Recommended!

Review originally posted on Trustpilot

Warren Evans again did not disappoint. I have been ordering from this company now for over 15 years and every step of the way, advice before ordering, the ordering process, delivery, assembly and of course the quality of the products they deliver, they do provide a truly exceptional service. Their customer service is second to none. They go above and beyond to support you. I am 56 years old now and can confidently say that I have never experienced a more excellent service and such top quality products from another company in my life. If you want beautiful long lasting excellently made beds and mattresses, and excellent customer service from start to finish, you can count on Warren Evans — they won't let you down. Time has been testimony of that for me. If only all companies were like Warren Evans!

Review originally posted on Google

We bought 3 beds from Warren Evans all of which we love. Their customer service is fantastic with advice down the line when we managed to loose screws when moving!

Review originally posted on Trustpilot

We were very pleased to hear Warren Evans was operating again (albeit as a new company). The customer service from Marcin was great, attentive, informed, and helpful. We are looking forward to our new mattress doing as great a job as our previous Warren Evans one which lasted 10 years .

Review originally posted on Trustpilot

This company never ceases to impress. From our initial website enquiry, through to showroom visit and purchase. Excellent products and excellent service every time. Thank you. Why would anyone go anywhere else?

Review originally posted on Trustpilot

Gul was very helpful in choosing the right bed and mattress, over video call and also when we tried the mattress in person. Good deal including 10 week mattress trial. This is our third bed in 15 years from Warren Evans. Look forward to taking delivery in a couple of weeks. Highly recommended.

Review originally posted on Trustpilot

The staff helped me test and choose the best mattress for my requirements. They explained differences/tradeoffs involved, and highlighted features that made me appreciate the product even more (e.g. natural materials). Excellent experience with delivery — the team checked the route and parking beforehand, gave reliable arrival estimates, then delivered and unpacked the mattress. 5/5 stars service end-to-end.

Review originally posted on Trustpilot

First class customer service with a personal touch. Fabulous business to deal with.

Review originally posted on Google

Helpful, professional and reliable and of course the product is fantastic. We love our Warren Evans bed!

Review originally posted on Trustpilot

We were recommended to go for both the bed and the mattress from Warren Evans by our friends. We were looking for firm, yet supportive and anti-allergic mattress as both, my husband and I are allergic to dirt and pollens. The Organic 6000 mattress is perfect for us and without any second thoughts, we chose today. The bed as well is well built and sturdy and looks elegant in the bedroom. Gul had been amazing in assisting us with the choice. She understood our requirements and helped us make the right choice for us. We never went into so much details ever before while buying a bed/mattress but it's so much worth to go for the best option, as we spend one third of our lives on our sleep and a comfortable bed definitely helps in getting the much needed good night's sleep.

Review originally posted on Trustpilot

So glad we travelled to the showroom. Knew what we wanted, broadly. Found it. Had all the leisure to be sure, and all the information and chance to be sure of our choice. Website info was dead accurate so we chose what we expected, but at 6' 3" tall I was after a custom build and needed to be sure.

Review originally posted on Google

I love this brand. I purchased one last year; I felt so comfortable with their 5 star service, that’s why I shopped again.

Review originally posted on Google

Took advantage of Black Friday prices to upgrade our Warren Evans bed. Went for a platform King Size. Size wise it's virtually identical to the old double bed frame which the mattress sat inside, so bigger mattress, same space. We thought a platform style might be odd not being able to see the bed legs or having a frame, but it absolutely works brilliantly. Even with the Black Friday prices we couldn't afford the top of the range mattress so went for the Cotton 1500, which is amazing. Not too hard; not too soft. It is heavy to lift, though so would say it's an idea to have an extra pair of hands when you flip it over. Delivery and fitting was great. The team called ahead to say they were coming to us next, so we knew to expect them. They were done in 30mins and away — perfect! Summing up, this is my second Warren Evans bed in 20 years. Service has been great; quality is great — wouldn't buy anything else.

Review originally posted on Trustpilot

The customer service was very impressive — the staff have great knowledge of the mattresses and made some very helpful recommendations. It would have been very difficult to choose a mattress without the team's advice. The mattresses themselves are all of very high quality and there are many different types to try out and compare, which is useful. I would highly recommend anyone to buy their mattress from Warren Evans.

Review originally posted on Trustpilot

I rarely write reviews but I just have to say that, if you are on the fence on whether to press the button on a Warren Evans bed, I'd go for it. I bought a Sunday king with an Organic 6000 king mattress in January 2022. It was a HUGE purchase for me financially, although I did benefit from the sale (they are frequent). I was super nervous doing it online without being able to try it in real life as I'm fussy about mattresses — I prefer firm, but specifically with no sagging at the edges when you sit (which is weirdly rare to come by). The money back guarantee was really assuring. For the frame, they helped me with a specific height for the headboard; and flat instead of slanted. It's honestly one of the top 5 purchases of my life. Anyone who tries it raves about it. I didn't think once of the money back guarantee after my first night's sleep. Go for it!

Review originally posted on Google

Bought a bed from Warren Evans in their Black Friday sales. Delighted with the purchase and the service provided. Great communication throughout and really helpful and considerate delivery men. Would 100% recommend.

Review originally posted on Trustpilot

Excellent service over many years. Very easy-to-use website to customise my order. Very efficient and friendly phone calls to confirm order and arrange delivery. Delivery also very smooth and efficient. Have had very good service from this company over many years.

Review originally posted on Google

Really fantastic service and we’re really happy with the bed and the mattress.

Review originally posted on Trustpilot

Warren Evans assistant Gul could not have been more helpful and pleasant. A great company to do business with. Looking forward to getting my mattress now! Also note, they very helpfully will hold your mattress until you are ready to take delivery (for a reasonable amount of time, obviously). Totally deserved 5 stars — can thoroughly recommend.

Review originally posted on Google

Had a really good time dealing with everyone at Warren Evans. Friendly, honest, and knowledgable. We now have the best mattress I have ever slept on.

Review originally posted on Trustpilot

Great company; brilliant quality and service. We are very happy with our new bed but [we] are keeping our old bed frame also from Warren Evans, which has already given over 10 years of good service. Proper solid wood built to last and built in the UK — in my opinion fantastic value.

Review originally posted on Trustpilot

Warren Evans make timeless furniture that lasts — we have a couple of staple pieces that we update the look around year after year. As a family run company, their attention to service is second to none. Recently we wanted to update the look of a wooden desk to match some of their pieces and they kindly sourced the correct stain for us and advised on a process. Incredible firm.

Review originally posted on Google

Justin was very helpful and answered all of my questions professionally. His knowledge of the company, its history and ethos, was impressive. I've bought beds and mattresses from Warren Evans in the past. I really trust the quality and level of service.

Review originally posted on Google

Warren Evans make timeless furniture — we have a couple of pieces that have lasted more than 15 years as staples and we've simply updated the design look around them year after year. Incredible service, as a family run company, attention to detail and care that's impossible to find even at John Lewis these days!

Review originally posted on Trustpilot

Wonderful service as always. My advisor (Merve) was super helpful and wonderful to deal with.

Review originally posted on Trustpilot

Very good attention and communication, lots of patience, and excellent manners.

Review originally posted on Trustpilot

Excellent customer service from start to finish and wonderful sleep experience! The staff who helped me order my bed were very helpful and patient with me as I made my choice. It was useful to have the online appointment where I could be shown examples of beds in the showroom and ask lots of questions. I was kept updated when there was a delay to the agreed delivery date (flooding had affected workshop production) and Marcin could not have been more efficient, friendly, and helpful. The delivery men on the day were polite and did a great job getting the mattress up a tricky flight of stairs (very hard work), and they ungrudgingly wore shoe covers in my no-shoes flat! Importantly, the bed itself is perfect for my bedroom and the mattress is super comfortable. I would not hesitate to use Warren Evans again and will be recommending them to anyone who is looking for a new bed.

Review originally posted on Google

Great experience at Warren Evans. Marcin and the rest of team made us feel very welcome, and we got to experience their amazing products with professionalism and passion. They really know their stuff, and I would highly recommend going to Warren Evans for a mattress/bed.

Review originally posted on Google

Really good service. Highly recommended! The bed and mattress we got are top quality. We've used Warren Evans before and [we are] always very happy with our purchases.

Review originally posted on Trustpilot

Excellent customer service that helped answer some specific delivery questions and requirements. Helped solve things without any issues and put my mind at ease. Can highly recommend. Quality wise, I've been a customer of Warren Evans before and it's always excellent.

Review originally posted on Trustpilot

Exceptionally helpful and knowledgeable staff. Honestly have to say that they know their stuff and while recommending a better option than the one that I selected, they did not try to upsell me. Rather, the approach was to highlight the differences between my choice and the preferred option, and then let me choose the one that I was more comfortable with.

Review originally posted on Google

Very helpful and kind company who go out of their way. I love my bed so much have had it for many years and I love it!

Review originally posted on Google

Overall excellent experience from ordering to first night on the mattress. The mattress (kingsize organic 6000 Hybrid pocket spring) is clearly very well made and extremely comfortable.

Review originally posted on Trustpilot

Excellent all round. Great ordering process, good product, and excellent delivery and set up of bed. Had an appalling experience with Emma bed which we returned and Warren Evan’s were a breath of fresh air.

Review originally posted on Google

Excellent service, excellent product. Highly recommended.

Review originally posted on Trustpilot

Warren Evans are a very down to earth, straight forward and honest company to deal with. We had a bad experience with a John Lewis mattress. As we had a Warren Evans bed that has lasted over 10 years, we decided to look at their mattresses. We visited their warehouse and Gul was very helpful in helping us choose what we wanted. There was no pressure and it all felt very genuine. The choice of mattresses is less than John Lewis but I found this a better experience as it can be overwhelming when there is too much to choose from. The delivery ran smoothly and the delivery men were professional and friendly. So far we are loving sleeping on our new mattress and love the fact that we can turn it over and all the filling will resettle. Gul has also been very helpful with aftercare questions that we had. My husband wasn't when I suggested Warren Evans as he has always been a loyal customer of John Lewis, however he is totally won over my Warren Evans! We would definitely recommend them.

Review originally posted on Review originally posted on Trustpilot

Fabulous online chat help from the lovely Sara who was very patient and informative and who guided me through all the best options. Generally, I find online chat services quite frustrating but this was a wholly different experience. We have purchased from Warren Evans previously and the quality of the beds and mattresses is second to none so this is a company which gets a big thumbs up from me generally in any event. Thank you Sara!

Review originally posted on Trustpilot

Clear, knowledgeable, warm and helpful.

I bought three beds five years ago and they’ve been amazing. I now need to take them down because I’m moving and I've had fabulous customer service on how to do this.

Review originally posted on Review originally posted on Google

Excellent customer service. After 7 years of purchasing our bed we needed instructions for the assembly in order to move flats. Within minutes of getting in touch I had everything I needed! Would highly recommend.

Excellent service and communications from Gul (Warren Evans sales team). Smooth, hassle-free experience.

Review originally posted on Google

We've been using Warren Evans for probably 20 odd years now for every time we need a new mattress. We upgraded to a super king and it was important to me that the new mattress was made from natural and sustainable materials and Warren Evans has a good range there. We trialled the Organic 6000 but ultimately chose the Organic 5000 about a year ago and it's the best, most comfortable bed we've ever had. So much so that we bought our daughter the single version of the Organic 5000 quite recently. The customer service at Warren Evans is first class. They have a real passion for what they do and making sure the customer gets what they want/need and that really shines through.

Review originally posted on Google

Everyone at Warren Evans really is lovely — from sales, to customer service, to the delivery team. Having used Warren Evans for my last mattress purchase about six years ago, I felt confident using them again when I needed to upgrade to a larger size this year. And they really delivered. Helpful, friendly advice, transparency about their sustainability credentials and recycling process (something that was very important to me), and smooth delivery. But the thing that really sets them apart is the after-sales support. I didn't bond with my mattress right away and they did everything they could to help me decide if it was the right one for me, including arranging to take it back when I thought it wasn't. Turns out I was being a bit impatient and, three weeks in, I absolutely love it. I'm just glad they gave me the time and support to find that out for myself and feel assured I'd made the right decision. I would definitely recommend them — you don't get many retailers who go the extra mile that they do.

Review originally posted on Review originally posted on Google

We are over the moon with our two new mattresses! I have back issues and I can honestly say I've had best nights sleep since getting a Warren Evans mattress. The guys who delivered our mattresses were brilliant and careful with everything. WE WILL BE BACK! Thanks!!!

Excellent customer care, advice, and support throughout the buying process. So nice to deal with real people who genuinely are interested in providing the best product for your family needs. I thought I had chosen the right type of mattress, but was contacted by a Warren Evans employee who gave me advice on what would be more appropriate for my son's growing body! So glad I found them! I will be back for more mattresses in the future.

Review originally posted on Google

A pleasure to deal with this company; real people at the end of the phone; polite and considerate delivery men. Excellent product and first class service.

Review originally posted on Trustpilot

Fantastic. Being able to visit the showroom and test the beds out with expert advice made all the difference. Lovely showroom too, which helped — and we got a cup of coffee. It really feels like you're getting excellent products and first class customer service! [...] We are returning customers having had a Warren Evans bed for over 29 years. So nice to be able to return to othe same company again!

Review originally posted on Google

Really helpful sales staff and a very comfortable mattress at a great price.

Review originally posted on Google

Marcin, our sales assistant, was super patient and helpful with our new purchase of our much needed king size bed. From the offering of coffee to really understanding our needs, he made the whole experience awesome. Cant wait to see our new mattress on December 13th. Thanks, Marcin!

Review originally posted on Google

Lovely bed arrived on stated time and put together by lovely delivery men who were really friendly. I can't recommend this company enough — it's the second bed we have purchased. We live in Norfolk, which they delivered from London. I'm very impressed and I know the bed is solid as our previous one we have had a few years now . So solid and heavy you will not be able to just move it around — it takes two and is very heavy. But that's why it's a great bed, because you know it will stand the test of time.

Review originally posted on Google

Wonderful personalised service. I was so pleased to find that the Warren Evans firm was back in business. I have been very happy with my purchase 8+ years ago and so delighted to be able to replace the mattress.

Review originally posted on Google

Could not recommend these guys enough. Choosing your bed on their website was so easy — there are so many options to choose from, which is rare. The delivery was fantastic. I really wasn't expecting the two men who delivered the bed to put it up, and put the mattress up too. The two men did a very good job. Usually my husband would have tightened the bolts and screws again himself but he said he didn't need to. The bed itself is very sturdy; the wood is very good quality and clearly hard and solid. The colour is wonderful and doesn't look cheap at all. Although the bed was expensive, it's worth it.

Review originally posted on Google

The bed was delivered on time and efficiently by your two very cheerful delivery men, who took away the old mattress. We have since enjoyed a much improved night's sleep on our new mattress. Thank you very much.

Review originally posted on Google

Lovely company to deal with. Great service and quality products made by them.

Review originally posted on Google

Fabulous product. It was the only reasonably priced mattress made of natural materials I could find for my son. Service was personal and friendly. I have already recommended the mattress many times.

Review originally posted on Google

Incredible customer service. The best I have come across ever in the UK! Nothing is too much trouble. Wonderful guidance and advice.

Review originally posted on Google

Unbelievably comfortable mattresses and excellent customer service. Highly recommended!

Review originally posted on Google

Perfect customer service — Harmeet helped us out so much!

Review originally posted on Google

Perfect customer service — Harmeet helped us out so much!

Review originally posted on Google

Great customer service. The video appointment worked extremely well to help "test" the mattress types before purchasing. Team has also been responding promptly to my online queries and helped me make up my mind on which mattress to order. Very excited about my new mattress.

Review originally posted on Google

Brilliant bed & excellent service. Third bed purchased with WE.

Review originally posted on Google

A five star product and service. Mattress is extremely well made and bought to ease back pains. Mattress has done this and exceeded our expectations. First class service. Warren Evans checked and double checked my order calling to see why I ordered a zip and link mattress and when I explained I was worried about staircase and bend round a tight corner, Warren Evans offered to deliver zip and link mattress and regular mattress. I kept the regular mattress and refund of the difference was made quickly. You will not find a more professional service or find a mattress made to such a superior specification. Delivery staff were polite and in and out before I could offer a cuppa. All packaging and old mattress were removed. I can thoroughly recommend this company's service and their product.

Review originally posted on Google

The customers service was very efficient and were very accommodating to my needs. Not been disappointed in nearly a decade from purchasing from Warren Evans.

Review originally posted on Google

Very good service from start to finish. We couldn't place our order during the sale as our house purchase was held up, but Warren Evans held the sale price for us. Delivery was efficient and helpful, and the bed was put together very quickly. Would really recommend them.

Review originally posted on Google

Very helpful team. Delivery was simple. I’m so happy with my mattress it’s an absolute dream. So comfortable and well made. And cool to sleep with the air pockets. I’m over the moon about it Thank you everyone at Warren Evans for making my purchase a pleasurable experience. Top quality product. Great company.

Review originally posted on Google

Terrific. Delighted with our purchase — the bed is comfortable and so beautiful. The order and delivery process was really smooth too; communication throughout was great. Highly recommended!

Review originally posted on Google

Excellent service. Comfortable mattress. Good value.

Review originally posted on Google

I bought the Cotton 1000 mattress. Very pleased with my purchase. The mattress is firm and really comfortable. Delivery was stress free with a representative calling me to confirm delivery date and time. I also have a bed frame from them which has lasted many years. I can highly recommend Warren Evans.

Review originally posted on Google

I emailed Warren Evans to ask if they had an instruction booklet to disassemble/reassemble a bunk bed bought 10 years ago. They were very helpful and went to a good deal of trouble, even sending a hand-drawn diagram to supplement the printed instructions. Excellent beds and excellent customer service!

Review originally posted on Google

From start to finish — everything about ordering an organic mattress and dealing with Sleep — Warren Evans customer service and their delivery team was so professional, gracious, and supportive in every way possible! Every member of their team I spoke to was very informative, knowledgeable and listened to my mattress needs! The delivery team kept me informed about their location, they arrived on time [and they were] very polite, cheerful, quick, and professional. They did everything to ensure that my mattress was placed exactly how and where I wanted it! They removed and cleared all the packaging and took my old mattress, too! Prior to delivery the customer service team actively made sure that nothing would hinder either delivery or arrival of my new mattress by asking me a set of questions about the space, etc. They guaranteed me that they would deliver my mattress on the given date and time no matter what! Now that’s reassurance! I’ve had my new organic mattress for about 2 months now and I simply love it! It’s everything I dreamt it would be — organic materials, hug and comfortable! I'm so glad that I found Warren Evans online! I would recommend Warren Evans mattresses to family members and friends!

Review originally posted on Google

Excellent service from this company. Very helpful.

Review originally posted on Google

Quality beds and mattress delivered and assembled by careful and professional staff. Highly recommended.

Review originally posted on Google

I'd bought my bed & old mattress many years ago from Warren Evans and when time to renew mattress [came, I] revisited Warren Evans. Ordering was easily made by a very helpful contact. Delivery arrived within the "window" given by helpful, courteous guys who took care taking up the stairs and the removal of any packaging/old mattress. Hey presto, all within 10 mins. I'm very happy with my new mattress.

Review originally posted on Google

The bed was delivered on time and assembled quickly and efficiently by the delivery guys, who were very helpful. True to the company promise of a 40-night trial period with return or refund, I was able to exchange the headboard I had originally chosen as it didn't look quite right in situ. Response to my email request and a date for delivery of the new headboard was offered within a day by Merve. Excellent customer service and well-made high quality products means I would definitely recommend Warren Evans.

Review originally posted on Google

I'm lying on my new Organic 5000 mattress as I write this and it's SO comfortable! It's the most I've ever spent on a mattress but you can feel it in the quality and comfort, so I have no regrets. With a baby and a preschooler, I was motivated to find a mattress free from fire retardant chemicals. I had tried an organic mattress from another company but I didn't find it comfortable enough to justify the cost of it. So glad I found this Warren Evans one! The customer service has been brilliant too. I had a helpful video call with a friendly member of the sales staff who went through the mattresses with me so I could find the right one. Delivery was prompt and smooth. No complaints. Highly recommend!

Review originally posted on Google

Great bed, reliable delivery, and great service.

Review originally posted on Google

Quality! Quality product. Quality service. Quality delivery. This is our 3rd WE purchase, one on behalf of a very discerning parent (!), and we’re as impressed today as we were 12 years ago. You don’t have to worry about a lack of showroom to test the product — the guarantees cover any worries you may have. But, knowing the quality of the product — handmade — we weren’t concerned about placing our order without testing it first. Delivery is amazingly quick, customer service to check your order is unrivalled, and the delivery guys so very courteous and helpful. WE just gets everything right!

Review originally posted on Google

We had a king size bed delivered and erected by two gentleman. They provided excellent service and were so courteous. We are very pleased with our bed, which is well made, and we wouldn’t hesitate to recommend you to our family and friends. My son recommended us to you in the first place.

Review originally posted on Google

I purchased a Cotton 1500 Siena pocket in single. Great quality, mid to firm mattress. I have purchased all my mattresses from WE and bedroom furniture. Great quality at a very good price. Service is 5 star, from shop assistants (this is when WE had shops), online staff, and delivery staff. Highly recommend.

Review originally posted on Google

Excellent service from Warren Evans. Although we weren't able to physically try the mattress before we purchased, staff were so helpful with video calls and advice about whether the mattress would fit our existing bed frame and how the 40-night guarantee worked, that we were confident with our choice. Having made an initial enquiry during a sale period, the price was honoured even though the sale had finished when we made the purchase. Sale was quickly confirmed, delivery promptly arranged and the team who made the delivery were brilliant. And not to mention the mattress (Organic 6000) which is delightful – super comfy but with just the right level of support. Can't fault the product or the service. Thanks so much for improving my sleep!

Review originally posted on Google

I'm impressed by how welcoming and approaching a person as Gul can be. She is an excellent professional and that needs to be acknowledged. She guided me and my mother and helped us find mattresses for her and me. I'm not gonna lie, the mattresses are an "object" and they are what you pay for, but what matters to me is to find the best person who can actually represent the product/company and speak instead of it. Thank you, Gul.

Review originally posted on Google

Warren Evans have been amazing from start to finish. They welcomed us into their workshop to test the beds and mattresses, which were not only beautifully made and designed, but also so comfortable. We spoke to two main members of staff, Chris and Justin, who were just totally amazing human beings. They made our experience so wonderful by firstly being human, kind, considerate, knowledgeable, and super understanding of our situation, which I won’t bore you with. We bought a beautiful velvet finish ottoman bed which was successfully delivered and expertly put together in our home. The bed is beautiful and the mattress is so comfortable – my wife and I have both slept soundly since it arrived. We will never go anywhere else for a bed now. For both frame and mattress! We treated ourselves to our dream bed after 8 years of sleeping on a very uncomfortable bed. We’ve now had the best night's sleep in 8 years over and over again. Amazing. Thank you Warren Evans and thank you Chris and Justin for making the process of buying our lovely bed seamless and easy.

Review originally posted on Google

Good friendly service and delivery.

Review originally posted on Google

Lovely company to deal with at every level. Great customer care and quality products.

Review originally posted on Google

Absolutely wonderful service. So helpful, lovely, and super responsive! And the product is pretty fabulous as well. Would recommend to anyone in the market for a mattress and bed.

Review originally posted on Google

Excellent virtual assistance and very easy to use website.

Review originally posted on Google

My daughter now has a beautiful bed with a very comfy mattress and the customer service was excellent. I’m so glad I bought a bed from Warren Evans and would recommend them 100%.

Review originally posted on Google

One of the nicest and most efficient companies to deal with. Excellent products, really helpful customer service and support – nothing was too much trouble. Excellent communication all through the ordering/delivery process. 100% would buy again!

Review originally posted on Google

We purchased our beautiful bed frame and mattress from Warren Evans two years ago and have been very pleased with the look, feel, and comfort of all the different components. We did recently have an issue with one side of the headboard becoming detached from the mounting but we were delighted with the response from the Warren Evans team. They communicated clearly and quickly with us regarding the nature of the issue and then sent a team with a new headboard to rectify the problem. I would definitely buy from them again and wouldn't hesitate to recommend this company. I don't have such high praise for all of the people I purchase from!

Review originally posted on Google

You guys are all stars. [...] The service I have received has been excellent and this will stay with me for future recommendations to my friends and family.

Review originally posted on Google

I am an old customer of Warren Evans that continues to use beds and mattresses bought in the past. Excellent help in guiding a purchase of the latest choice of mattresses.

Review originally posted on Google

I bought two beds/mattresses from this company back in 2002 and both have been very comfortable and lasted extremely well. I am now renting out a room, so replacing one of them. The service I received was absolutely fantastic. All my dealings with the staff were friendly and efficient and the guys that bring the beds and build them did a great job, without fuss. I highly recommend the quality of the product. [Also] the ethos of the company is both rare and refreshing.

Review originally posted on Google

I recently bought a Classic Windsor pocket spring in super king and I'm so super happy with it! No animal derived materials are used for it and it's very firm, but very comfortable. It took us few days to adjust to the firmness – you are not sinking into it like on other mattresses, but the support it’s amazing. We now really love it. As usual the service has been amazing (we had bought a bed frame in 2009 which is, by the way, untouched by time!), friendly, and efficient. We had to postpone the delivery twice because of unforeseen lengthening to some house works, but the team was always very accommodating. I can't recommend this company enough – their products are properly done and made to last and their service quick and impeccable.

Review originally posted on Google

Really helpful about updating the order and the delivery guys were fantastic. [They were] very professional and took a lot of care getting the mattress upstairs.

Review originally posted on Google

We were so pleased to discover that our favourite bed shop was trading online – we'd bought all of our previous beds, over a period of 30 years, from it. This time, too, the service was excellent, and we're very happy with the bed and mattress. Five star service and product!

Review originally posted on Google

Fabulous service and fabulous beds, too. I have made a series of bad bed purchases over the years, so I was delighted to discover Warren Evans. Special thanks to Dia for her help and advice.

Review originally posted on Google

Fantastic quality product and service.

Review originally posted on Google

Incredibly comfy mattress (but I knew this, these were replacements after 15 years of use of my last Warren Evans mattresses). Great customer service – I ordered wrong size mattress, realised on the morning of delivery, company changed the order size, rearranged delivery at next available slot. [They] went that extra mile.

Review originally posted on Google

I can't speak highly enough of Warren Evans. Having just moved and wasted a complete day in physical shops who quoted a 10 week delivery time beds that were "in stock", I found exactly what I wanted online at a better price and with delivery in a few days. Quality is excellent and the drivers even put the bed together for free when they delivered. Excellent on all counts.

Review originally posted on Google

Highly recommend this company. My bed arrived today, which is stunning. But the customer service all the way through was what set them apart. I chatted to the team before buying the bed as I had some nervousness about it fitting upstairs and they couldn’t have been more helpful. The team that delivered it today were also brilliant, setting the whole thing up for us. Thank you, Warren Evans team!

Review originally posted on Google

We love our Warren Evans bed and their customer service team are amazing. We accidentally ordered the wrong legs for our bed – completely our fault – and the aftersales team were so helpful and quick to sort new ones for us.

Review originally posted on Google

I contacted Warren Evans to ask for some spare bolts for a frame I bought over a decade ago. Merve was extremely helpful and was able to get the spare parts sent to me. A truly amazing customer service!

Review originally posted on Google

The customer service was great, product availability was good, bed delivered within 10 days, and old mattresses taken away. All painless. More importantly, I love my bed.

Review originally posted on Google

Full marks to Gul, and her manager, at Warren Evans for really pulling out all the stops to get two beds to me in a matter of days. Impeccable service, and really good quality beds. Gul was patient in guiding me towards what I wanted and in assisting with a courier service, due to our urgency of our need. Thank you very much indeed. Thrilled with the beds and very impressed by the service.

Review originally posted on Google

I'm really pleased with the bed and furniture I purchased. I had excellent customer service from Justin who went the extra mile to ensure I was able to place an order and have everything delivered despite being outside of their usual delivery area. Highly recommended!

Review originally posted on Google

Recently bought a bed for my Dad who lives in a dementia care home. The staff at the home were very impressed with your delivery team and I greatly appreciated all the pre-delivery care I received: - phone support, advice and expertise as I made the purchase with precise requirements for height and safety - double-checking details of order and delivery the following day - fitting the delivery time around quiet(er) times of day at the home - advance notice of arrival at the care home on the day by delivery team to both me and the home - confirmation back to me when the job was complete Very impressive! I've had one of your 'Sunday' beds for 15 years now and it's as good/strong as it was when it first arrived. It has survived being taken apart, moved and reassembled twice since then also. You make excellent beds and you provide excellent customer service, thank you very much to the whole team!

Review originally posted on Google

A very good non hard sell approach with good quality goods. The smallest company ahead of the largest corporations.

Review originally posted on Google

Really fantastic service – called me to ensure delivery details were correct a week in advance. The Friday before delivery was expected there was a small issue with the delivery, called me straight away, was sorted within 10 minutes. Fantastic customer service.

Review originally posted on Google

I’ve been ordering furniture from Warren Evans for a number of years. They provide an incredible customer service; everyone is very friendly and helpful. Delivery is always on time and the product is of great quality. Thank you to the whole team. I would recommend them to others.

Review originally posted on Google

A very pleasant experience with a company who offer a very personal service. They were entirely knowledgeable about their products and offered good advice. My mattress was delivered within four days and I am delighted with its quality and comfort.

Review originally posted on Google

I had a super experience at the warehouse, with a chance to try out all the beds/mattresses, no rush, and every question answered and fully explained by Merve. I appreciate all the details of the terms of the sale. Looking forward to getting the bed and the 40 day try out period is reassuring. So far, excellent!

Review originally posted on Google

I've just taken delivery of my new Warren Evans bed frame. I was replacing my double bed with a king size and this was my second purchase from them. I bought the double ten years ago and I thought not having showrooms anymore would be an issue, but the online shopping was really easy. Someone called me after my order was placed to run through and check it was all OK and ten days later the bed has been delivered and assembled. The delivery guys were friendly, quick, and super tidy and the bed looks fabulous. Cannot recommend enough!

Review originally posted on Google

I ordered quite a lot of furniture from Warren Evans about five years ago. Not only has the furniture been great and is still in brilliant condition, but every time I need help, the team is there to provide it. I asked for some wood stain today to refresh a patch of wood on my headboard that has worn due to my partner resting his head against it, and they were able to provide exactly what I needed. I emailed and they replied quickly. The product is already on its way to me. That’s great service and I really appreciate it.

Review originally posted on Google

Helpful and pleasant service via video call. Questions that could not be answered during the call were followed up with a response by email. Probably better attention/service than one might get if in an actual shop.

Review originally posted on Google

Warren Evans are brilliant – I can't recommend them enough. Somehow I made a mistake while ordering and my new bed had a headboard far bigger than there was room for. They were so helpful – helped me confidently choose the right one and [amended the order] with the right one for no extra fee (in fact, there was a partial refund as the right bed was a little bit cheaper!). The bed and mattress are so comfortable. I also like the fact that they are locally made.

Review originally posted on Google

Gul's service has been absolutely incredible from beginning to the end. I'm a very satisfied customer.

Review originally posted on Google

Great service. Dia was really helpful in advising on frames and mattresses.

Review originally posted on Google

Great customer service. The video call was really helpful to see the products. Also, they took the time to listen to our needs and didn't try to oversell.

Review originally posted on Google

Excellent service and product. Highly recommend.

Review originally posted on Google

Warren Evans beds, mattresses, and furniture are of supreme high quality that have lasted in my house for many years. The mattress is still going strong even after 6 years of use. Most importantly, their customer service is brilliant. The whole team are always approachable, patient, and happy to help you any time whether it be buying a product or having difficulties. I couldn't dismantle the bed as I had to move it in the loft room and the Warren Evans team talked me through the process, explained to me everything in detail, and sent me a video while being polite and helpful throughout the whole process. Keep up the good work!

Review originally posted on Google

Good quality and service!!

Review originally posted on Google

Super helpful and very good price. I needed a bed frame quickly, the team 'made it happen'. They delivered, assembled and left. Excellent service -- thanks!

Review originally posted on Google

Excellent help from Warren Evans. Could not have been better. The sales assistant was knowledgeable and able to give such good advice. I trust their beds -- the quality is excellent and the after sales is excellent. Delivery efficient with lots of contact. Very happy with my purchase. Highly recommend.

Review originally posted on Google

I am really satisfied with the bed (my second from them) from Warren Evans. At every point the service was spot on and helpful. [...] Each time I spoke with one of their colleagues on the phone they were always personable and lovely. [...] As mentioned, this is my second bed from WE (over a period of many many years!) and I can't fault them for service or products. Love my WE bed & mattress and, for me, it's money well spent.

Review originally posted on Google

Great experience! I had a video call with Gul. She sent me samples and they arrived the next day. She also kept me well informed and sent me over quotes. By Monday, I was able to make my order! Simple, fast, and efficient! Thanks.

Review originally posted on Google

The customer service was fantastic -- quick, efficient, and successfully identified the mattress and recommended some different options from their current range. This allowed me to make a decision that suited my budget and choose a mattress I'm confident I'll love. [...] Very pleased overall and would highly recommend!

Review originally posted on Google

Impeccable service from start to finish. [...] The fact that this is a family company shines through in every facet.

Review originally posted on Google

The guys who delivered my bed were nothing but professional, hard-working and polite. This is my third Warren Evans bed and I could not promote them enough! Thanks to the delivery staff and the quality of the furniture.

Review originally posted on Google

We bought our super king bed and mattress from Warren Evans a few years ago and the service was fantastic then as is the quality of the product.

Review originally posted on Google

Great service, really efficient, with follow-up calls to confirm product order. Lovely bed frame, delivered and assembled by two experienced people. Would highly recommend.

Review originally posted on Google

The mattress is very comfortable [...] and the delivery men did an amazing job of getting it round a tight corner without any damage. Top marks.

Review originally posted on Google

5 stars – I have been very impressed with the ease and speed of Warren Evans. Their sales representative was helpful and responsive and the free installation was made very easy for me. I am also very pleased with the bed itself and would use Warren Evans in future.

Review originally posted on Google

Thank you for my 5-star mattress. I love it!

Review originally posted on Google

Simply outstanding service! A rare and very welcome exception these days! Excellent right from the virtual visit to showroom, helpful advice, product info, and support from the staff — including Warren himself — and through to the most courteous and careful delivery/assembly crew we've ever known. We first had the Organic 6000 mattress but after a few weeks we decided it was a bit too firm for our ageing bones. No problem, thanks to the 40-night free trial! True to their word, a couple of weeks later Warren Evans delivered a medium firm replacement mattress without any quibble at all! Lovely comfortable mattress and simply great customer service. Absolutely no hesitation recommending Warren Evans Beds.

Review originally posted on Google

I am so happy with Warren Evans. From the order system, to the delivery, and the product is superb. Great workmanship. The company go above and beyond the call of their duty. Thank you, Warren Evans.

Review originally posted on Google

We would always recommend Warren Evans for quality of care, prompt responses and willingness to help.

Review originally posted on Google

Simply outstanding service! A rare and very welcome exception these days! Excellent right from the virtual visit to showroom, helpful advice, product info, and support from the staff — including Warren himself — and through to the most courteous and careful delivery/assembly crew we've ever known. We first had the Organic 6000 mattress but after a few weeks we decided it was a bit too firm for our ageing bones. No problem, thanks to the 40-night free trial! True to their word, a couple of weeks later Warren Evans delivered a medium firm replacement mattress without any quibble at all! Lovely comfortable mattress and simply great customer service. Absolutely no hesitation recommending Warren Evans Beds.