We're 96% sure that you’ll love your new bed & mattress!
FREE RETURNS
The Ideal Mattress for Everyone - Beds Too !
Finding the perfect mattress isn't as simple as lying on one in a showroom; it requires a good night's sleep to know for sure. Customers who choose from our online selection tend to follow their instincts well when picking the right mattress. If you're unsure, speaking to our highly knowledgeable staff or scheduling a video call will guide you in making the right decision.
Statistically speaking, customers who order online from us find the right mattress and bed as frequently as those who used to test them in our 14 stores previously - 96% of the time, out of an impressive 1,012,000 mattresses sold through the years.
We offer a hassle-free 10-week "any reason" return trial on all the products we deliver, with a full refund and absolutely no 'fine print' exceptions.
Warning:
Many companies that offer free trial periods often bury conditions in the fine print, such as requiring a mattress cover, specific mattress protectors, or stipulating that the mattress or bed must be in perfect condition when returned. One egregious example from England's largest online mattress retailer stockist states that the mattress bag must remain sealed for a 21-day money-back guarantee. To top it off their exchange policy only works if you swap to another mattress from their own range, offering no refunds. This is sadly true for UK's best known bed retailers, as well as the iconic partnership known for heartwarming Christmas advertisements.
We stand apart
We don't impose any additional charges—no second delivery fee, no return delivery fees, no penalty for fair wear and tear or damage to any product, and no requirement for a mattress protector. This applies even if you decide to trial a second mattress or different bed.
Simply put, if you're not satisfied with anything we've delivered to you, your money will be fully refunded within seven days of the collection, no strings attached.
How can we offer this ?
Well, we start by making exceptionally high-quality mattresses & handmade beds that people actually love, hence we don't get many returns at all. So we shout about it from the roof tops and we make the excellent service free!
90% of 'returns' are collected within six working days on a date you choose. We let you know your three hour delivery time window the day before we arrive.
Easy returns...
No waiting to speak to the right person about what you want to return, no waiting for somebody to call you back, no arguing with somebody about whether or not you have the right to return the products...
To return anything that we delivered to you, just click on 'returns' in your account, choose the day you want collection & the items you want to return - hit send - simple!
Alternatively, email [email protected] with what was delivered to you that you wish to have collected or exchanged, along with your contact details please. Customer Services will be in touch to set up a convenient date for a collection (90% of all collections take place in under six working days). Once we have collected products that are to be credited, payment will be made within seven working days to the original purchasing credit card account.
Our guys will come, pack it all up, take it away, no worries... just the kind of service we would like for ourselves
96% say
'better nights of sleep'
on their Warren Evans mattress
...a perfect sleep for everyone
Always buy good shoes and a good bed,
If you're not in one – you're in the other
If you're not in one – you're in the other
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I’ve made a good reputation for my quality products over the past 45 years. Having designed, made and sold over a million beds & mattresses directly from my Workshops has given me a real understanding of what makes 'perfect sleep' for everyone and I care a lot about making sure I delivere the best of values
Organic wool, quality springs, no foams & no latex (rubber) mattress layers. Just natural fillers with natural anti-allergens and virtually no VOC off-fumes. Water-based stains and finishes on all our FSC wood products - built to last & excellent value
Observer Ethical Awards Presented by Lucy Siegle & Colin Firth
David Attenborough Lifetime achievement award
Warren Evans Best ethical retailer
9,068 Trustpilot reviews
Google rated 4.9 out of 5
- "Excellent beds & mattresses, service and delivery."
- "All the staff were most helpful and the quality of the beds is excellent."
- "Wonderful customer service to help us find the right bed for our mattress."
...a perfect sleep for everyone
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