Guarantees

Our mattresses are all covered by guarantee.

After the 10 Week Free Trial, all our mattresses continue to be guaranteed against all defective workmanship and materials; bar natural aging; wear and tear; or external damage to the mattress.

Some settlement always happens within any mattress over time — minor indentations should be expected and are perfectly normal. You can help to balance this out by the regular turning and rotating of your mattress. This is why all our mattresses are double-sided. Turning and rotating allows the fillers to relax, rebound, and remain resilient.

Some issues can easily be resolved by the helpful advice of our Customer Care Team, avoiding replacement or repair. Please contact us via the "Your account" section of our website with any issues or queries.  

Our guarantees are in addition to, and do not affect, your statutory rights. All our mattresses are double-sided and require turning from side to side monthly and rotating end to end every mid-month of use to maintain the guarantee's terms and the quality of the mattress.  

All Warren Evans mattresses are fully guaranteed against any fault caused by materials or workmanship.

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  A 10 year guarantee on:
  Organic 5000
  Organic 6000

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  An 8 year guarantee on:
  Natural 2000

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  A 7 year guarantee on:
  Cotton 1000
  Cotton 1500

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  A 5 year guarantee on:
  Cotton 135