Guarantees

Our mattresses are all covered by guarantee.

After the 10 Week Free Trial, all our mattresses continue to be guaranteed against all defective workmanship and materials; bar natural aging; wear and tear; or external damage to the mattress.

Some settlement always happens within any mattress over time — minor indentations should be expected and are perfectly normal. You can help to balance this out by the regular turning and rotating of your mattress. This is why all our mattresses are double-sided. Flipping and rotating allows the fillers to relax, rebound, and remain resilient.

Some issues can easily be resolved by the helpful advice of our Customer Care Team, avoiding replacement or repair. For fastest response please send an email to [email protected] with a breif description of the issue as well as any supporting images to help them diagnose and resolve the issue remotely. 

All Warren Evans mattresses are fully guaranteed against any fault caused by materials or workmanship as long as they are maintained as per our terms and conditions. See full terms here.  

Guarantees on mattresses are void if you do not properly maintain the mattress. You must flip (like a pancake) and rotate (head to toe) your mattress after the first 2 weeks of use. After that flip the mattress seasonally, and rotate every 2 weeks (bar when you were flipping your mattress). 

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  A 10 year guarantee on:
  Organic 5000
  Organic 6000

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  An 8 year guarantee on:
  Natural 2000

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  A 7 year guarantee on:
  Cotton 1000
  Cotton 1500

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  A 5 year guarantee on:
  Cotton 135