FREE RETURNS

Easy returns...

No waiting to speak to the right person about what you want to return, no waiting for somebody to call you back, no arguing with somebody about whether or not you have the right to return the products...

To return anything that we delivered to you, just click on 'returns' in your account, choose the day you want collection & the items you want to return - hit send - simple! 

 Alternatively, email [email protected] with what was delivered to you that you wish to have collected or exchanged, along with your contact details please. Customer Services will be in touch to set up a convenient date for a collection (90% of all collections take place in under six working days). Once we have collected products that are to be credited, payment will be made within seven working days to the original purchasing credit card account. 

Our guys will come, pack it all up, take it away, no worries... just the kind of service we would like for ourselves

The Ideal Mattress for Everyone  - Beds Too !

Many companies that offer free trial periods often bury conditions in the fine print, such as requiring a mattress cover, specific mattress protectors, or stipulating that the mattress or bed must be in perfect condition when returned. One egregious example from England's largest online mattress retailer stockist states that the mattress bag must remain sealed for a 21-day money-back guarantee. To top it off their exchange policy only works if you swap to another mattress from their own range, offering no refunds. This is sadly true for UK's  best known bed retailers, as well as the iconic partnership known for heartwarming Christmas advertisements.

We stand apart

We don't impose any additional charges. If you're not happy with the products we delivered to you— there's no second delivery fee, no return delivery fees, no penalty for fair wear and tear or damage to any product, and no requirement for use of a mattress protector. This applies even if you decide to trial a second mattress or different bed. The same applies to anything you collect from us, just bring it back.

Simply put, if you're not satisfied with anything we've delivered to you, your money will be fully refunded within seven days from the moment we receive them in our workshop, no strings attached.

How can we offer this ?

Well, we start by making exceptionally high-quality mattresses & handmade beds that people actually love, hence we don't get many returns at all. So we shout about it from the roof tops and we make the excellent service free!

90% of 'returns' are collected within six working days on a date you choose. We will let you know your three hour delivery time window the day before we arrive.