FREE RETURNS

Easy returns...

No waiting to speak to the right person about what you want to return, no waiting for somebody to call you back, no arguing with somebody about whether or not you have the right to return the products...

To return anything that we delivered to you, just click on 'returns' in your account or reach out to a member of the team on the email below to agree the best date for collection using the email below.

Alternatively, email [email protected] with what was delivered to you that you wish to have collected or exchanged, along with your contact details please. Customer Services will be in touch to set up a convenient date for a collection (90% of all collections are completed within twelve working days). Once we have collected the products that are to be credited, payment will be processed within seven working days and refunded to the original purchasing credit card

Our guys will come, pack it all up, take it away, no worries... just the kind of service we would like for ourselves

The Ideal Mattress for Everyone  - Beds Too !

Finding the perfect bed and mattress isn't as simple as lying on one in a showroom; it requires a good night's sleep and time to know for sure. Customers who choose from our online selection tend to follow their instincts well when picking the right mattress. If you're unsure, speaking to our highly knowledgeable staff or scheduling a video call will guide you in making the right decision.

Statistically speaking, customers who order online from us find the right mattress and bed as frequently as those who used to test them in our 14 stores previously - 96% of the time, out of an impressive 1,032,000 mattresses sold through the years.

We offer a hassle-free 100 day "any reason" return trial on all the products we deliver, with a full refund and absolutely no 'fine print' exceptions.

Warning:

Many companies that offer free trial periods often bury conditions in the fine print, such as requiring a mattress cover, specific mattress protectors, or stipulating that the mattress or bed must be in perfect condition when returned. One egregious example from England's largest online mattress retailer stockist states that the mattress bag must remain sealed for a 21-day money-back guarantee. To top it off their exchange policy only works if you swap to another mattress from their own range, offering no refunds. This is sadly true for UK's  best known bed retailers, as well as the iconic partnership known for heartwarming Christmas advertisements.

We stand apart

We don't impose any additional charges. If you're not happy with the products we delivered to you— there's no second delivery fee, no return delivery fees, no penalty for fair wear and tear or damage to any product, and no requirement for use of a mattress protector. This applies even if you decide to trial a second mattress or different bed. The same applies to anything you collect from us, just bring it back.

Simply put, if you're not satisfied with anything we've delivered to you, your money will be fully refunded within seven days from the moment we receive them in our workshop, no strings attached.

How can we offer this?

Well, we start by making exceptionally high-quality mattresses & handmade beds that people actually love, hence we don't get many returns at all. So we shout about it from the roof tops and we make the excellent service free!

90% of 'returns' are collected within twelve working days on a date you choose. We will let you know your three hour delivery time window the day before we arrive.